Overview
What is Oracle Utilities Customer Care and Billing?
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve,…
A very powerful and trustworthy CIS and billing tool
A+ for Oracle Customer Care and Billing
My Oracle Review
Customer Care & Billing in the Utility Industry
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Pricing
What is Oracle Utilities Customer Care and Billing?
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Oracle Utilities Customer Care and Billing?
Oracle Utilities Customer Care and Billing Competitors
Oracle Utilities Customer Care and Billing Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(7)Attribute Ratings
Reviews
(1-5 of 5)Oracle Customer Care and Billing Utilities at Duqeusne Light Company
It's most valuable feature is its MWM module and ability to reduce downtime and ambiguity for field activities of pole and line workers. This module integrates seamlessly with Customer Care and Billing and MDM. Introducing customization, as with any software, will eventually cause issues, but by sticking to base we are able to avoid many of these issues.
The Customer Care and Billing module is excellent at organizing customer data and bill calculation. The rate engine in v2.6.0.1 allows greater freedom is designing bills, as well as a simplification in the overall configuration behind our rate structure. One downside is the cluttered appearance, on some screens.
The MDM module is the largest of all these modules, and the database structure of the module results in slow performance from a UI and database querying perspective. Despite this, the module itself is accurate and reads loaded daily without issue.
- It does an excellent job of displaying bill charges and the coordinating configuration that generates those charges. The close proximity of these attributes makes troubleshooting easier for those in charge of configuration.
- Customer Care and Billing customer contacts in v2.6.0.1 are viewable by account. By this, I mean that a user can search an account and see all comments that users (or system interfaces) have left for the account.
- It integrates well with Oracle Utilities MDM. Having two base products makes the overall end-to-end meter to bill cycle more efficient and accurate.
- More configurable functionality for base processes. For example, payment files that get sent to a bank differ slightly for some banks. Oracle only offers one out of the box solution. Parameterizing algorithms and processes like these allow for less development from users.
- Easier navigation across modules (e.g. MDM) and standardized terminology. Many users of Oracle Utility MDM are unaware of basic Customer Care and Billing terminology, and vice versa, when they're referring to the same items.
- On a technical leveling, suggestions on how to partition Customer Care and Billing OUTSIDE OF using ILM would improve performance.
- Oracle Customer Care and Billing has allowed us to reduce our billing analysts overall by truly automating this function. A feature called "to-dos" allows troubleshooting to occur quickly and precisely on problematic bills.
- It has allowed for a comprehensive customer database and the elimination of legacy systems.
- Integration with external systems is also a plus for Customer Care and Billing.
A very powerful and trustworthy CIS and billing tool
- It is highly configurable.
- It is highly extendable and customizable.
- Its base batch programs allow you to perform most billing functions with no intervention.
- It can be too customizable in places that can increase your cost of ownership.
- Too complex in some areas.
- Nomenclature in CCB isn't the same as it is in MDM.
- It allows us to bill all of our customers through batch if we want.
- It allows us to manually intervene and correct bills easily.
- It has good accounting features.
A+ for Oracle Customer Care and Billing
- Provides easy to navigate options, the application is user-friendly, it has help options along the way as well which provide the user support if they don't understand where they are at or what it is they are looking at.
- Provides organization and a clear history of customers, who used to be on a premise/service point, who is now, and readings which are how we bill.
- Easily tell where equipment is or has been, it is vital to not waste time and CCB helps with this.
- As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
- CCB has had a very positive impact on our business. This organizes bill payments and field activities which are essential to our profits. The Field Activities organization and how it uses algorithms to spread out work so that it can be worked in the most efficient way possible is brilliant. This gets more work done, bring in more profit.
- Customer Service
- Resource Planning and Scheduling
- Data
- Data management
- Payment Schedules
- Read Schedules
- Letter Printing
- Future ideas for CCB use could include message services to enhance the bill prints and customer self help experience.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
My Oracle Review
- Good user interface
- Integration with EBS system
- Mobile application
- User management
- Data security
- GIS integration
- It is easy to use the system so the ROI is good.
Customer Care & Billing in the Utility Industry
- Amount of data displayed to our front end users
- Provides a financial overview for the CSRs in knowing what the customer's financial obligation is to the company
- System response time when the page provides lots of data from various portals
- I'm not aware of any negative impacts implementing the application had from a financial perspective